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During my stay

Can I get pain relief?

Yes, even if you are in the waiting room you can still request pain relief from the triage nurse.  Please ask when you first 

What to expect during my stay in the Emergency Department 

Inside the emergency department, your care will often start with an emergency nurse who will monitor you and initiate some therapies such as pain relief until a doctor assesses you.

Emergency department staff work as a team and your treating team can include doctors, nurse practitioners, nurses, pharmacists, physiotherapists, social workers and mental health clinicians.

As part of your assessment, you may need further investigations such as blood tests and x-rays. We will recommend a treatment plan for you and discuss what options are available to you.

We encourage you to ask our staff questions about your treatment if you need more information or if you don’t fully understand.
What happens after your consultation will vary depending on your medical condition. You may need to:

  • see a specialist
  • be admitted to the hospital
  • be observed for a while longer by medical staff
  • get treatment such as a plaster cast or stitches
  • get a prescription for medication
  • be transferred to another hospital for specialist treatment.

How much will my stay in Emergency Department cost?

Emergency medical treatment is provided free to Medicare card holders at Queensland Health hospitals. You may have to pay for services if you do not hold a Medicare card.

You may need to pay for additional services such as prescription medication, dental services and television hire. If you are admitted to a public hospital and your length of admission is longer than 35 days, you may be charged an accommodation fee if it is considered you no longer require acute care.

If you have any questions about fees, please talk to hospital staff during your stay.

If you are a visitor from a country that has a Reciprocal Health Agreement with Australia, you can access emergency medical care free of charge once you show your passport or reciprocal health care card.

Can I leave and come back? 

Whilst you are in the waiting room for Emergency Department you may be able to leave. Please ask the triage nurse.  You may be asked to leave a contact number.  Please remember that patients are not called in order and if you are not present when your Doctor / Nurse comes to find you, this may increase your wait.  

Can I smoke whilst in hospital?

Smoking is banned at all Queensland public hospitals and 5 metres beyond their boundaries.  This includes vaping.  Please ask your nurse if you would like nicotine replacement therapy to assist with any cravings or if you are able to go outside to smoke.

What are my rights whilst in hospital?

We fully support the Australian Charter of Healthcare Rights. The charter describes the rights that consumers, or someone they care for, can expect when receiving health care.

These rights apply to all people in all places where health care is provided in Australia. This includes public and private hospitals, day procedure services, general practice and other community health services.

For more information please see - Australian Charter of Healthcare Rights.

Zero tolerance to violence

We all want to be safe in an emergency. At Metro South Health, we have a ‘zero tolerance to violence’. This includes swearing, verbal abuse, and physical and verbal threats.

If you or you visitors display any of these behaviours, you will be asked to leave.

Last updated 7 September 2022
Last reviewed 7 September 2022