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Safe in our care

At Metro South Health, we’ve taken extra steps to ensure you are Safe in our Care.

Safe booking

  • We’re screening everyone who has an appointment to ensure patients are treated in the safest location for all, whether it’s at home or at hospital, to stop the spread of germs. 
  • You may be offered a phone or video appointment.

Safe waiting rooms

  • There are fewer people in our waiting rooms.
  • Chairs are further apart for physical distancing. 
  • Surfaces are cleaned more often. 
  • Hand sanitiser is available.

Safe spaces

  • Our common and food areas are cleaned regularly. 
  • We have removed all reading material to keep you safe.

Safe appointments

  • Our staff will wash their hands when checking you in, during your appointment and between patients. 
  • Our exam rooms are cleaned between every patient.​

How you can help keep everyone in our community safe

  • Do not visit a patient at the hospital if you are feeling unwell.
  • Observe the special visitor restrictions for each hospital or ward.
  • While at the hospital, maintain a 1.5m distance from others.
  • Wash your hands upon entry and exit of each area of the hospital.
  • Let us know if you would like to use Telehealth for your next appointment.

Do you need this information in another language?

  • We can provide a free interpreter when you are in hospital.
  • Accredited interpreters are free of charge if English is not your first language, or if you use sign language.
  • To request an interpreter, please ask any of the staff in your ward.


Safe booking poster

Safe waiting rooms poster

Safe spaces poster

Safe appointments poster

Safe in our care DL flyer

Last updated 4 August 2020
Last reviewed 4 August 2020